¶ Why does the printer keep showing purple light and not working?
If the A300/S8 printer keeps showing a bright purple light after reset,
please follow the steps below to upgrade the printer firmware to solve the purple light problem.
If you do not have time to upgrade the firmware, you can also appointment with our technicians to upgrade the firmware desktop remotely
¶ Step 1.Please send a photo of the bottom of your printer to the online customer service or after-sales email support@hotlabel.co
¶ Step 2.We will send you the latest driver firmware version to upgrade the printer.
Please leave your email or make an appointment with us for desktop remote Teamviewer assistance.
¶ Step 3.Please Open the Diagnostic tool(Click Here to download the Diagnostic Tool ) and click setup.
Then from here, if you can see the printer model number displayed,
it means that the connection to the printer is successful, then proceed to step 4.
¶ Step 4. Please click on Command Tool, then drag the software into this area. (This is a software upgrade process)
If the Diagnostic tool does not responds during the process of dragging, please try again after closing the Diagnostic tool for 10 minutes
Until a green progress bar appears on the page complete and the printer beeps once.
So far, the printer firmware upgrade is complete.
¶ Step 5. Please try to print the following test page after restarting the printer.
Then，there will be some prompts on the page to follow the prompts.
If it doesn't solve your problem, please tell me your order number and we will provide you desktop remote with the final solution.